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ATCO Pest Control Logo with Green Background
Rebecca A.
16:29 07 Mar 25
Joel was prompt, courteous and thorough in terms of inspecting our property for termites and spending a lot of time going through our options for treatment., as well as bidding a very reasonable rate. Highly recommend.
Melissa S
05:55 02 Nov 24
This is for the San Diego branch. DO NOT USE! I was a longtime customer of Atco in the Bay Area, and when I moved to San Diego 2.5 years ago, the company told me they were opening a branch here and asked if I'd support them. The SD branch is run by Nathan Estrada, who identifies himself as the owner's son. I signed up for bimonthly service including outdoor spraying and outdoor rodent bait boxes, and my last service was last week. (I'm generally not home at the time of service, so I didn't see the technician.) Yesterday, one week after that visit, I noticed a few mice in the house, so I reached out to schedule treatment. That''s when I found out from an Atco receptionist that the SD office closed a few months after I signed my contract, and that Nathan only visits the area once a month. Part of the paying for a subscription is the company's commitment to scheduling an appointment in a reasonable time when issues arise, so at the very least I should have been made aware of this change. The receptionist also told me that they do not work with any local companies, and they would not provide recommendations of anyone I could call. Luckily, there are many great pest control companies in the area, so I was able to have a technician from a different company come out today. When he checked the rodent bait boxes outside, he showed me that they had not been serviced in a long time. None of them had any bait and they were filled with cobwebs, empty snails shells and rodent droppings. This technician's assessment was that no one had serviced my property in some time and that this lack of regular pest control service resulted in mice entering my house. When I called Atco to ask for a refund for some of the service visits or to cover the cost of the mice abatement, they flatly refused. I spoke to Spring in the accounting department and Stella in management. I sent photos of the abandoned bait boxes and the new technician's write-up of his assessment. Instead of simply apologizing, each of them became defensive and accused the new technician of lying. Stella, who I think is one of the owners, actually told me she thinks Nathan is the victim of a smear campaign. Who knew the pest control business is so cutthroat! This would be really funny if I hadn't paid thousands of dollars to them over my many years as a customer. Please stay far away from Atco.Edited to include photos of 2 bait boxes that Atco claims were cleaned and rebaited last week. They contain no bait and appear to have been abandoned for awhile.
Greg E.
23:07 01 Nov 24
On time, knowledgeable, friendly and effective. Nothing but good feedback and praise for the work from Novale and ATCO Pest Control at our beloved Mill Valley Scout Hall. I would highly recommend.
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