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Andrea L.
00:13 13 Mar 25
Steve Smith, the plumber that came out was very personable. He explained what needed to be done, the cost (which I had misunderstood), did the repair, and in less than 15 min. Once I saw the bill I was in sticker shock and just paid it. The next day I called for a breakdown of the service, I did not receive a call back, but did get a text to rate the service call. I asked to be called, I talked to Sam, I stated I understood that to come assess was $120 and the price of the cartridge is anywhere from $20 to $100 dollars, I asked why my bill was $836.78. He said they do not break down the service call (i.e. parts, hours worked etc) "that is the price of doing work in Marin County." I will not use this company again, too expensive.
Nancy R.
01:01 02 Mar 25
Jason was awesome! He was able to diagnose and fix the problems very quickly! He was personal and professional and very competent.
Rich D.
16:16 01 Mar 25
tom is an asset to your company. polite. professional and does a great job. he is the reason i always call gotelli plumbing when i have a plumbing problem
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